Order Tracking
FAQ
Delivery is free for orders above KSh 5,000 within Nairobi. For orders below KSh 5,000, a delivery fee will apply based on your location.
We offer fast delivery, with most orders arriving within 1-2 business days. Orders placed before 12:00 PM are eligible for same-day delivery within Nairobi, while orders placed after 12:00 PM will be delivered the next day.
Yes, once your order is dispatched, you will receive a tracking number via email or SMS so you can monitor its progress.
We offer a refund for items that are defective or incorrect. If you receive a faulty product or if there is a mistake with your order, please contact our customer service within 7 days of receiving the item. We will guide you through the process of returning the item and issuing a refund.
We offer same-day shipping for orders placed before 12:00 PM in Nairobi. Orders placed after 12:00 PM will be shipped the next day.
We offer a refund for items that are defective or incorrect. If you receive a faulty product or if there is a mistake with your order, please contact our customer service within 7 days of receiving the item. We will guide you through the process of returning the item and issuing a refund.